Strong Customer Support
Nowadays, product quality and efficiency are essential conditions, but they are not always enough to guarantee full customer satisfaction. In order to create a serene and trusting environment, our machines and our workers must give their absolute best. Given this premise, our teams also strive to develop a high-quality customer support every day, over and above technological commitment.
Regardless of your location, our customer support teams are available and ready to listen to you and guide you along each step of the way: From the design stage to installation, commissioning, maintenance and training, BERNARD CONTROLS teams are truly dedicated to your satisfaction and commits to delivering strong customer support everywhere around the globe.
Installation and commissioning
Commissioning electric actuators requires specific and careful expertise. BERNARD CONTROLS takes into account your particular constraints. Based on decades of experience, our teams of experts do preliminary site surveys to ensure the best installation and commissioning. We act for the following cases:
- adaptation on the valve
- installation
- set-up
- start-up
Maintenance and repair
BERNARD CONTROLS is structured in 4 Operating Areas focused on local customers’ needs thanks to Operating Units in direct contact with clients everywhere on the globe.
Everyday, our technicians are available to quickly go on site for :
- periodic actuator functional check-up
- preventative maintenance operations
- diagnosis and repair
Training
Regular training sessions are organized for our customers and our distribution network. These sessions are held either in France, at our local service center or at customer site. Actuator technology, setting, operating and maintenance are among the most popular topics covered.
In order to organize training sessions in the best possible conditions for participants, Bernard Controls will welcome you in its new training center located in the Corporate Headquarters in Gonesse (Paris) next to Europe Manufacturing Unit.